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DELIVERY & RETURNS

Delivery Policy

We aim to despatch all orders received before 12 am on the same day, with delivery by DPD couriers the next day to the UK mainland. Orders made after this time will be processed the next working day.

DPD is a premium delivery service that offers flexibility to you. If you provide your mobile phone number during checkout at Onira Organics' website you will receive a text message alerting you as to when delivery will take place. If this is not a convenient time for you just reply to the text message from DPD with a preferred alternative delivery date. Deliveries can also be notified and rescheduled via email. You can track your order using the tracking number provided in your dispatch confirmation from Onira Organics.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode. We are unable to process orders to a P.O Box address.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.

We occasionally run free shipping promotions.

UK DELIVERY:

Shipping Options

Delivery Time

Cost

Standard Delivery

- Orders received before 12 noon will be delivered the next working day
- Orders placed after that time will be delivered within 2 days

GBP £5.95

Guaranteed before 10am

Orders placed before 12 noon will be delivered the next working day before 10 am

GBP £17.90

Guaranteed next day delivery for Saturday

Orders placed before 12 noon will be delivered the next working day before 10 am

GBP £21.50

INTERNATIONAL DELIVERY:

Shipping Options

Delivery Time

Cost

Europe 1 (Belgium, France, Germany, Holland, Ireland, Luxembourg, Monaco)

Orders will be delivered within 2-3 days

GBP £9.95

Europe 2 (Austria, Bulgaria, Czech Republic, Denmark, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Slovak, Slovenia, Sweden, Switwerland)

Orders will be delivered within 3-4 days

GBP £9.95

Europe 3 (Albania, Belarus, Bosnia, Croatia, Iceland, Norway, Serbia, Ukraine)

Orders will be delivered within 4-5 days

GBP £29

USA and Canada

Orders will be delivered within 2-3 days via FedEx

GBP £15

Middle-East (Bahrain, Bangladesh, Egypt, India, Iran, Israel, Jordan, Kuwait, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Turkey, UAE)

Orders will be delivered within 3-5 days

GBP £15

Asia Pacific (Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand) + South Africa & New Zealand

Orders will be delivered within 3-5 days

GBP £19.95

Africa

Orders will be delivered within 3-5 days

GBP £25

If you can’t find information concerning delivery towards a specific country, please don’t hesitate to send us an email to customercare@oniraorganics.com.

Unfortunately, we are not able to deliver to Australia, Brazil and China yet.

Returns policy

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 7 working days after reception of the parcel. Please note that no goods will be refunded or exchanged if the seal is broken. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.

Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: Onira Organics, Westex LTD BOW, 7 St Andrews Way, Devons Road, Bromley-by-bow, London, E3 3PA.

We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.